Job Description
Easy Bistro & Bar is a 21 year old Michelin Guide American South recommended bistro in the West Village area of Chattanooga. Our other restaurants are small boutique-like concepts in the Southside (Main Street Meats) & St. Elmo neighborhoods (Little Coyote). Our goal is to set the standard of culinary, beverage, & service in our region of restaurants. We are currently hiring for a FOH Manager to join our current team!
Our work environment includes:
We are seeking an experienced and skilled Front of House Service Manager to lead our front of house team. The ideal candidate will have a strong background in restaurant management, excellent communication skills, and the ability to motivate a professional sales team. The Service Manager will be responsible for ensuring our service operations run smoothly and efficiently, while also providing an exceptional customer experience.
**Responsibilities:**
- Manage and direct the service team to ensure all work is completed in a timely and efficient manner.
- Oversee all aspects of service operations, including scheduling, inventory management, and labor allocation.
- Develop and implement service strategies to increase customer satisfaction and drive sales.
- Train and mentor service team to improve their skills and knowledge.
- Collaborate with the team to identify upsell opportunities and increase revenue.
- Handle customer complaints and concerns in a professional and courteous manner.
- Demonstrate a strong commitment to customer service, with a focus on providing a positive experience for every customer.
- Identify opportunities for process improvements and implement changes as needed.
- Maintain a clean and organized work environment with your team. These include maintaining weekly cleaning tasks and daily sidework tasks.
**Skills:**
- Excellent communication. Not afraid to give constuctive criticism when needed.
- Multi tasking is a must. Ability to maintain standards when multiple things are happending at once.
- Experience with wine service. How to properly open and pour a bottle of wine.
- Experience in training.
- Strong service writing skills.
- Excellent customer service skills.
- Ability to upsell and promote services to customers.
- Strong organizational and management skills.
- Ability to work well under pressure and maintain level headedness.
- High school diploma or equivalent required.
- Post-secondary education in a related field is an asset.
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